Privacy Policy

Effective Date: 01/01/2025

1. Introduction Welcome to RJB Group. We are committed to protecting your privacy and ensuring that your personal data is handled safely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website and services.

2. Information We Collect We may collect the following types of personal data:

  • Contact Information: Name, email address, phone number, and address.

  • Service Information: Details related to your enquiry about removals, waste clearance, demolition, or other services.

  • Website Usage Data: Information collected through cookies and analytics tools, such as your IP address, browser type, and pages visited.

3. How We Use Your Information We use your personal data for the following purposes:

  • To process and respond to your enquiries.

  • To provide and manage the services you request.

  • To improve our website, services, and customer experience.

  • To send service-related communications (e.g., quotes, confirmations, updates).

  • To comply with legal and regulatory obligations.

4. Data Sharing & Third Parties We do not sell, trade, or rent your personal data. However, we may share your information with:

  • Service Providers: Third-party partners who assist with our business operations (e.g., payment processing, IT support).

  • Legal Authorities: When required by law or to protect our rights, safety, or property.

5. Data Retention We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Your Rights Under GDPR Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access the personal data we hold about you.

  • Request corrections to inaccurate or incomplete information.

  • Request deletion of your data (subject to legal obligations).

  • Object to or restrict certain data processing activities.

  • Withdraw consent where applicable.

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.

7. Data Security We take appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

8. Cookies & Tracking Technologies We use cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. For more details, see our Cookie Policy.

9. Contact Us If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

RJB Group
Phone: 01992 830888 / 07415 960977
Email: info@rjbgroup.co.uk
Address: Second Floor, 289 Green Lanes, Palmers Green, London, United Kingdom, N13 4XS

10. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.